Microsoft’s broken mail services

Posted: September 22nd, 2009 | Author: | Filed under: General | Tags: | Comments Off on Microsoft’s broken mail services

Today I was trying to send email to a person at Fox.com and the email was bounced back. The reason? Fox uses Frontbridge, a service Microsoft provides that hosts and manages Exchange servers for email.

As part of this service, they have a black list (RBL) called 88.blacklist.zap created by Terry Zink (http://blogs.msdn.com/tzink/contact.aspx) which simply does not work. Judging by the number of complaints about this list I’m surprised they even use it.

I haven’t sent email to anyone at Fox in several months, our severs do not handle massive amounts of email and there is no reason we would be listed on this or any other RBL. In fact, this is the first time that I have come across an RBL that blacklisted our SMTP server.

In the header of the message they include a reference to send email to delist@frontbridge.com, yet how many non-technical users even notice this little bit of information in the bounced email?

Worse, it took several tries before I finally received a reply from Microsoft.

But what really takes the cake is that sending a reply to the message Microsoft sent me results in the same stupid list blocking the reply!

Can’t Microsoft do ANYTHING right?

support@messaging.microsoft.com: host
   mail.messaging.microsoft.com[216.32.180.22] said: 550 Service unavailable;
   Client host [216.104.39.163] blocked using 88.blacklist.zap; Mail From IP
   Banned To request removal from this list please forward this message to
   delist@frontbridge.com (in reply to RCPT TO command)
Reporting-MTA: dns; mail.lightbulb.net
X-Postfix-Queue-ID: 96F26160120
X-Postfix-Sender: rfc822; XXXXXX@lightbulb.com
Arrival-Date: Tue, 22 Sep 2009 23:18:36 -0400 (EDT)

Final-Recipient: rfc822; support@messaging.microsoft.com
Original-Recipient: rfc822;support@messaging.microsoft.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail.messaging.microsoft.com
Diagnostic-Code: smtp; 550 Service unavailable; Client host [216.104.39.163]
   blocked using 88.blacklist.zap; Mail From IP Banned To request removal from
   this list please forward this message to delist@frontbridge.com